
Whether you own, rent, manage a building or just drive, there is something here for you. Each note takes one everyday situation, explains what is going on behind the door, and sets out what a sensible next step looks like.
- Bulletin 1Deadbolt Installation: getting readyYou moved in three weeks ago. The previous owner left a handful of keys, none labelled, and the bolt on the side door rattles in its housing.Read
- Bulletin 2Lock Rekeying: what the visit coversFor landlords and tenants, rekeying is the tidy way to handle a change of occupancy. A departing tenant may have copied a key or simply forgotten to return one, and a fresh pinning means the incoming tenant is the only…Read
- Bulletin 3Home Lockout Service: reading the quoteThree habits cover most households. Give a spare key to someone you trust who lives nearby.Read
Short answers to common questions

Lockout Services
How should I look after my lock so it stays reliable?
A little attention twice a year is enough. Follow your lock's own care instructions: many take a puff of dry graphite or PTFE lubricant worked in with the key, some a specified liquid product instead; general-purpose oils collect grit. Retire keys that have worn thin and cut fresh ones from a crisp original or the code. Snug up hinge and strike screws each spring and fall as the door moves with the humidity. A key that starts needing a wiggle is an early warning worth acting on. Home Lockout Service
An employee left and never returned their keys. Should we rekey?
It is the sensible step, and a lockout visit is a convenient moment for it. Rekeying keeps your existing cylinders and changes the pins so a new key operates them and the unreturned one does nothing. If your doors use interchangeable cores, swapping the core takes minutes. Bring every door that shared the old key onto the new one, count the fresh keys into named hands and start a register so the next departure is a line in a book rather than a call. Business Lockout Service
Will the lock work again once the piece is out?
In most cases yes, and it is tested in front of you with a key that fits. The inspection after extraction is where the honest answer lives: if the pins, springs and cap are sound and the keyway is clean, the cylinder goes back into service with a fresh key. If wear or damage caused the break, that is explained and a rekey or new cylinder is offered as a separate choice. Broken Key Extraction
Is the lock that was forced still usable?
Sometimes, and the locksmith tests it honestly. A deadbolt that stayed thrown while the frame gave way may be undamaged, though a kick can bend the bolt where it crossed the gap or crack the housing. A cylinder that was twisted, drilled or punched is finished. Reused hardware must operate as smoothly as new with the door open and closed; if it hesitates, it is replaced, because a lock that took a blow tends to fail at the worst moment. Break-In Damage Lock Repair

Change or Rekey Locks
Can a smart lock or keypad deadbolt be rekeyed?
The mechanical part of it can. Many keypad or app-controlled deadbolts hide a small keyed cylinder under a cap for the day the batteries fail, and that cylinder can be pinned to your house key so the backup key on your ring is the same one that opens the other doors; some models are key-free and rely on an external battery backup instead. Codes are a separate matter: the locksmith will suggest deleting any code belonging to someone who no longer needs access at the same time. Lock Rekeying
Will drilling a new deadbolt damage my steel or fibreglass door?
Not when it is done for that door. Steel-clad doors are cut with a fine-toothed hole saw run slowly through the skin, guided by a jig so the saw cannot skate on the smooth face, and finished from both sides so each skin stays clean. Fibreglass is scored first so the surface does not chip. Shavings are vacuumed from the foam core, and the edge is finished with a collar or plate suited to the stile inside. Deadbolt Installation
Can I stop people copying my house key?
A restricted keyway helps with that. The key blanks are controlled by the manufacturer and its authorised locksmiths, so a copy generally requires the card, record or authorisation the program uses, cutting down on copies made at an ordinary kiosk. It suits homes where keys are lent to cleaners, contractors or tenants. The cylinders are fitted in the normal way, and you keep the key card safe because it is what future copies depend on. Lock Replacement & Upgrade
Can you make a key for a lock that has none?
Yes. A bit key is cut to the lock rather than copied from another key: the locksmith chooses a blank of the right size and files the bit until it clears the wards and lifts the levers inside your case, testing as they go. A pin-tumbler cylinder on a later lock is decoded or rekeyed and keys cut to it. Bring any loose keys that came with the house, since one may be close enough to serve as a starting pattern. Vintage Mortise Lock Service

High Security Locks
My electronic safe lock has a dead battery. Do you still need to drill it?
Usually not. It depends on the model. Some electronic locks offer an external contact for a fresh battery, or a mechanical override key behind a cover plate; restoring power this way wakes a dead keypad but does not bypass a lost code on its own. Others have a reset port on the lock body, which sits inside the safe and still needs the door opened by other means first. The locksmith works through that model's own documented procedure before considering anything more invasive. Safe Opening & Combination Change
Can you install a safe I already bought somewhere else?
Yes. Bringing your own unit is common, and the installation itself does not depend on where the safe came from. The locksmith still needs to check its weight, its footprint, and its anchor points against the floor or wall it will sit on, and looks over the lock before calling the job complete, since a new-to-you safe occasionally arrives with a stiff mechanism or a combination still set from the factory. Safe Installation & Servicing
What about the glass panel next to my front door?
A sidelight within reach of the inside thumb-turn is the weak point of an otherwise strong door, since a broken pane lets a hand reach the turn. Options include moving the deadbolt further from the glass, a lock function that needs a key inside as well, or a laminated pane. Because everyone must still be able to leave easily, the locksmith talks through the trade-offs and helps you pick the arrangement that suits your household. High Security Locks

Commercial Locks
Can all our doors be put on a single key?
Yes, if the cylinders share a keyway or can be fitted with ones that do. Keying everything alike is popular with small shops because staff carry one key and spares are simple. The trade-off is that one key then opens the cash room as readily as the front door. Many businesses choose a middle path: the doors everyone uses on one key, the sensitive rooms on another, and an owner's master that opens both. Commercial Rekeying
What is a master key system, in plain terms?
It is a set of keys arranged in levels rather than issued one at a time. An individual change key opens one door, or a small group of doors keyed alike. A sub-master opens a defined group of doors, such as everything on one floor. A single top-level master opens the whole set. The levels are designed around who actually needs each one, then cylinders are pinned to match, so the physical keys follow an organization's real structure instead of years of informal copying. Master Key System Design
Do we still need physical keys after this is installed?
On hardware that supports it, yes: a conventional cylinder sits alongside the electronic reader, cut to work like any other key on the property, though some access-controlled locks are built without one. Where it is fitted, it is meant as a fallback rather than the everyday way in: if a battery dies, a controller faults, or the power stays out longer than the backup lasts, the door still opens by key while the issue is sorted out. Access Control Installation
How is occupant load actually counted for this decision?
Occupant load is calculated from the floor area and the intended use of the room, using published factors for that occupancy type, rather than a headcount taken on a busy night. A building official or a locksmith familiar with the calculation can work through it for a specific room, and the result is what decides whether the exit doors serving that room need a releasing device. Panic & Exit Hardware

Car Keys
Is an older car easier or harder to open than a new one?
Different rather than easier. An older car usually has a cylinder in every door and simple linkages, so picking or decoding the lock is routine. A newer car may hide its cylinder, has doors full of electronics that call for wedge-and-reach rather than anything inside the door, and adds an immobiliser to any lost-key work. Either way the locksmith chooses the method by the model, not by guesswork. Car Lockout Service
My fob is cracked but still works. Do I need a whole new key?
Usually not. A cracked case often protects a healthy circuit board and transponder, and those can be moved into a new shell of the same pattern with a freshly cut blade. Because the electronics are unchanged, nothing needs programming, and the rebuilt key behaves exactly as before. A new key is the answer when the board is corroded, a button has died or the chip has been damaged. Car Key Replacement
How should I store the spare once I have it?
Somewhere other than inside the vehicle, since a spare kept in the glovebox solves little if it is the vehicle itself that becomes inaccessible. A bag that travels separately, a drawer at home, or a trusted family member all work. A passive proximity spare also benefits from a signal-blocking pouch during storage, since that kind of fob keeps broadcasting even sitting untouched in a drawer; a standard button-operated remote does not need the same pouch. Spare Car Key Duplication
How do I stop all my fobs from wearing out around the same time?
Replacing coin-cell batteries as soon as a fob's range starts to feel shorter, rather than waiting for it to go completely dark, is the simplest habit. Keeping fobs off a keyring crowded with heavy metal keys reduces wear on the case and buttons as well. Since fobs from the same purchase batch often age together, a fading one is worth treating as an early warning for the others. Key Fob Programming